You have the right to access to your records and either have them corrected or have them removed from our databases completely. Please email email@example.com or see the form at the end of this policy if you’d like to make such a request.
What information do we collect about you?
We collect information about you when you make a pre-sales enquiry or sign up for our email newsletter. We also collect information when you voluntarily provide feedback or leave a review. This generally includes names, telephone numbers and email addresses.
If you make a booking with Roger Walker Tennis Holidays we will need additional information including date of birth, dietary requirements, special medical requests and passport information.
When you visit our website, we do collect information in cookies. There is more information about what cookies are and which cookies we use on this website further down the page.
How long is the information kept?
We retain holiday enquiries on our database for a period of 2 years, once that period is passed the record is deleted from our database. Client data related to holiday bookings are kept for a period of 10 years.
If you agree, we would like to send you information about our holidays. If you have consented to receive marketing, you may opt out later.
You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email firstname.lastname@example.org or use the form at the bottom of this page to let us know.
How will we use the information about you?
If you send Roger Walker Tennis Holidays an enquiry about a holiday, we collect information about you to process your enquiry. Using that information, we will either email or phone you about the resort and the accommodation available.
If you decide to place a booking with us additional personal information will be collected to facilitate the booking of the holiday and the accommodation. We only collect information necessary to book the holiday and ensure we understand the needs of your group.
We will not share your information with anyone else.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please email email@example.com or use the form at bottom of this page.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies used on this site
To make full use of the Roger Walker Tennis Holidays site, your browser needs to accept cookies.
Our cookies don’t store sensitive information such as your name or address. However, if you’d prefer to restrict, block or delete cookies from our website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences. We also have a ‘Manage your cookies’ section below.
Here’s a list of the main cookies we use, and what we use them for.
The PHPSESSID cookie is native to PHP and enables our website to store serialised state data. On this website it is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.
Statcounter: used to track amount of visits, and the time of the visit and keeps track of returning visits. No personal information is stored in the cookie.
_ga, _gat, _gid, IP_JAR, CONSENT, NID
Google Analytics: used to track amount of visits, and the time of the visit and keeps track of returning visits. No personal information is stored in the cookie.
ct0, eu_cn, external_referer, guest_id, personalization_id, tfw_exp
Twitter: a collection of cookies set by Twitter. The cookies help to display tweets on the site, monitor referral links, used to identify those logged into Twitter and collect data related to the Twitter platform.
If you wish to restrict or block cookies you can do this through your browser settings, the Help function in your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.